Returns

We accept returns within 14 days of delivery.

To qualify for a return:

• Items must be unused and in original condition
• Items must be returned in original packaging where possible
• Proof of purchase is required

Non-Returnable Items

The following items may not be eligible for return:

• Personalised or custom-made products
• Hygiene-sensitive items
• Clearance or final sale items

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the issue.

Refunds

Once the returned item is received and inspected, refunds will be processed to the original payment method.

Shipping fees may not be refundable unless the item is faulty or incorrect.

Return Shipping

Customers are responsible for return postage costs unless the item is faulty or incorrectly supplied.

Contact

For returns and refunds, contact:

info@eartharts.uk